Joe Cecconi Postscript

10 Jan

At the tail end of the thread in reply to Geek’s post outlining the unfair and deceptive business practices of Joe Cecconi Chrysler Jeep in the Town of Niagara, this comment appears:

While we haven’t met or done business, I’d be happy to supply you (no charge) with a spare key and program it for your vehicle. Yes they have a chip inside and are expensive but you shouldn’t have to be going through this. Contact our Chrysler Service Director, Steve Heary at 667-1700.

There is no catch in this , I’d just like to work hard to earn you as a customer. As a 4 time recipient of the Better Business Bureau Torch award for ethics , we strive very hard to do whatever it takes in the community to help owners no matter where they purchased.

Please mention to Steve that I referred you to him.

Kindest Regards-
Brad Coon
Director of Parts and Service
West Herr Automotive Group

Good show, West Herr!

8 Responses to “Joe Cecconi Postscript”

  1. minterests January 10, 2008 at 8:56 am #

    This is such a simple fix, why Cecconi did not take care of it is beyond me. The bad press alone has cost the dealership, I know I will not go near the place.

  2. Dan January 10, 2008 at 12:59 pm #

    Even though I live in Cleveland, I went back to WNY to buy my car at a West-Herr dealership (Saturn of Clarence). Good people to deal with.

  3. Buffalo Blood Donor January 10, 2008 at 1:40 pm #

    I too have been buying from West-Herr (Saturn) for many years. There is a reason why they have grown so large and so successfully in Western New York.

    The customer is everything. And even a single additional sale that West-Herr will get from that simple, to-the-point comment on Geek’s post more than make up for the cost of the key.

    My compliments to West-Herr.


  4. jen January 10, 2008 at 8:27 pm #

    That’s awesome. If I were Geek, I would just trade in my car at West Herr, seriously, get out from under Cecconi! Would he really want to ever deal with them again anyways?


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