WNYM: In The Market For A New Hosting Partner

24 Nov

WNYMedia.net and all of our affiliated sites (30 in all) have been hosted by Dreamhost since 2004.  During that time, we’ve had a bit of a rocky relationship with our hosting company.  Their customer service is legendarily awful, our uptime was sketchy through the second half of 2007, they have screwed up our billing a couple of times and they generally disdain criticism.

So, why do we stay?  We have an insanely good deal with Dreamhost and the low price we pay for a virtual private web server and database server have been enough to keep us onboard.  As you might notice from the lack of advertising on our sites, we earn our money through other business and one of those businesses is the provisioning of live streaming video for several clients.  We approached Dreamhost about setting up a dedicated video streaming server for live events, but they don’t offer it.  We went with another provider, MultiMedia Pros.  We’ve been happy with their customer service, but we want to stop streaming using Windows Media and move to Quicktime or Darwin.  MultiMedia Pros does not offer that capability.

After some long discussions, we’re formally in the market for a new webhosting partner.  Here is our criteria:

– Local, regional, or at least in New York State or Southern Ontario.  We’d like to make an attempt to keep it local. Phone and email technical support.

– Dedicated or Virtual Private Server Hosting with panel control for utilization and reboots

– Unlimited email and FTP accounts

– 30 Domains and 15 subdomains

– RTP/RTSP streaming server.  We need the ability to stream video in MPEG-4 and Quicktime

– Support for Joomla, WordPress, Gmail, MySQL, PERL, PHP, and some sort of version control software like Subversion.

There are some other requirements as well, but those are primary.

Each month, we measure our disk usage, bandwidth and streaming server use.  Here’s our rolling six month average:

117 GB monthly bandwidth

8 GB Disk Usage

10,000MB Streaming Video

I know what I pay for this on Dreamhost and MediaTemple as I have used and/or tried them in the past.  What’s the price for a local hosting plan for a site of this size?  Looking at Online Media and Buffalo Webhosting, it doesn’t appear they scale to that size…at least on their public quote sheets.

Anyone have a recommendation?  If I can’t find one in the next 30-60 days I think I might just build my own hosting facility.

6 Responses to “WNYM: In The Market For A New Hosting Partner”

  1. Chris Van Patten November 25, 2008 at 7:58 am #

    I’m still hosted on Dreamhost and have no problems but I understand the pain; a lot of friends have similar complaints.

    It’s not WNY-local, but I’ve heard great things about Linode. No installed panel, so you have to be sufficient in Linux and some basic server management, but the stats are great for the price point. Worth a look perhaps?

  2. Chris Smith November 25, 2008 at 9:54 am #

    Linode looks great. I’m a CLI nerd, so that looks like a nice option. I love the failover/cluster capability. Definitely on my radar, thanks for the tip

  3. Stephen C. Rose November 26, 2008 at 12:32 pm #

    Laugh all you want but I do fine on blogger. Never can figure out why people continue to pay. Even the lofty new 538.com runs on blogger.

  4. Tony November 27, 2008 at 12:18 am #

    Of course we could do it. I won’t do it for $5.95 a month though. I saw what dreamhost charges… 🙂

    “If I can’t find one in the next 30-60 days I think I might just build my own hosting facility.”

    Why don’t you get a server from rackspace and setup your server the way you would like it. You can purchase any licenses you need for a control panel and streaming engine…

  5. buffalo bloviator November 30, 2008 at 4:52 pm #

    Geek, give my guys a call and see what they have.

    I use http://www.Zipa.com I have a dedicated pro-managed server and it costs me about $250 per month. I’ve been with them for 5 or 6 years.

    They aren’t local but they are in our sister city of New Orleans in the old Enron facility.

    Ask for Michael and let him know that I sent you.


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